(Leaders) know that positive relationships based on shared values create trust and respect. They understand that without mutual trust and respect, workplace cooperation disappears. Great bosses demand civility as a minimum standard for treatment of workplace peers and customers, no matter what. They create clear “rules” to ensure fair and kind treatment of everyone.
I have been watching a friend struggle recently as she tries to manage a team of people who were not engaged. Read… ‘they really didn’t care’. The result is demoralizing