(Leaders) know that positive relationships based on shared values create trust and respect. They understand that without mutual trust and respect, workplace cooperation disappears. Great bosses demand civility as a minimum standard for treatment of workplace peers and customers, no matter what. They create clear “rules” to ensure fair and kind treatment of everyone.
Well, actually it was time to find your coach a long time ago. But that’s alright. There’s still time. They figured out many moons ago that professional athletes needed coaches.