(Leaders) know that positive relationships based on shared values create trust and respect. They understand that without mutual trust and respect, workplace cooperation disappears. Great bosses demand civility as a minimum standard for treatment of workplace peers and customers, no matter what. They create clear “rules” to ensure fair and kind treatment of everyone.
Put Process in Your Communications
George Pitagorsky published an article recently in ProjectTimes.com entitled Project Management | Putting the Power of Process Thinking into Action. In it, George encourages and promotes the concept of process