Emotional intelligence is fundamentally the capability of being able to manage your emotions, and to be able to understand the emotions of those around you and react appropriately to get better results from people. When people understand their own emotions they have a good appreciation of how their behaviour might impact on their employees.
I have been watching a friend struggle recently as she tries to manage a team of people who were not engaged. Read… ‘they really didn’t care’. The result is demoralizing